Privacy Policy

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This privacy statement sets out how Serica Energy plc and Serica Energy (UK) Limited (the Serica Group) uses and protects any information it collects from users of this website.
The Serica Group is committed to ensuring that your privacy is protected. Any information by which you can be identified when using this website will only be used in accordance with this privacy statement.

The Serica Group reserve the right to update the privacy statement at any time.
What we collect
We may collect the following information:
  • name
  • contact information including email address
  • demographic information such as postcode, preferences
  • other information relevant to user surveysWhat we do with the information we gather
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our website or other published Company information.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Under Article 15 of GDPR you have the right to obtain any personal data we may hold on you commonly referred to as a Subject Access Request.  If you would like a copy of the information held on you please email compliance@serica-energy.com or postal address to Serica Energy plc, 48 George Street, London W1U 7DY.

If you believe that any information, we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Complaints Procedure

Should you wish to raise a complaint or concern we would encourage you to contact us direct using the above details however we also operate a confidential whistle-blowing hotline - via www.seehearspeakup.co.uk/en/file-a-concern / 0800 056 2539 or via email to report@seehearspeakup.co.uk citing Serica Energy in the subject line.

Data Subjects can also complain directly to the ICO (Information Commissioner’s Office) – 0303 123 1113 /

ICO
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF 

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